You can opt to return the products if:

                  Damaged jewelry

                  Wrong size


To this end it has a period of 15 days from the date of receipt of the goods and it must first notify to By Lía Shop by email to


The return will be accepted only if the products are returned in perfect conditions and in its original packaging.


For reasons of hygiene, we don’t make refunds of earrings.

If there is any issue with some of our product in the moment you receive them, you will have to contact us in a maximum period of 24h after receiving your order. 


Shipping costs will be your responsibility.


In no case By Lia issues refunds. You can access a voucher for the amount of the returned order that you can use in the next 15 days, from the acceptance of the return.