Each and every one of our jewelry pieces are carefully prepared in our headquarters, so your order should arrive in perfect conditions. If a problem arises at the moment of receiving your order, please contact us by sending an email to info@bylia.es

Once your order is received, we will prepare your order in 24h and proceed to send your order. Custom orders require up to 72 hours of preparation before shipment. If any kind of problem arises in the preparation of your order we will contact you as soon as possible. 

If you have difficulty to place your order or to navigate through our website, please restart your browser. If problems persist, contact us and our technical team will help you as soon as possible.


The accepted payment methods are:

-          Credit card, through the electronic payment gateway of "Banco Sabadell", which guarantees maximum security in all operations.

-          - PayPal, an international payment operator with which you can also pay with a card, regardless of whether or not you have a PayPal account.


Accepted credit cards are VISA, MasterCard, American Express, and other international cards


If at the time of making the payment you experience some difficulty or error, try the following:

- Restart your browser and try again

-          Use an alternative credit card

-          Use an alternative payment method to which the problem is causing you

-          Delete the cookies or clear your browser cache and try again

-          If problems persist, contact us by sending an email to info@bylia.es


The purchases in By Lia Jewels, are totally safe purchases since we, as a selling company, in no case, have access to your bank details.