Returns & Exchanges

To return or exchange any item you should fill up this form.

You have 15 natural days from the date of receipt of the order to return any item of your order, except personalize items and, for healthy reasons, earrings and ear cuff. Returns and exchanges will be accepted in the following cases:

  • - The item is damage.
  • - The item is not the correct one.
  • - It has been chosen a wrong size of a ring, necklace or bracelet.

In no case By Lia will issue refunds. A voucher will be generated with the amount of the returned items that can be redeem in 30 days. If costumer want to change an item sold out at the time of validity of the voucher, it can communicate it by mail to pause voucher's validity and restart it when the desired items will be available again.

At By Lia we check all of our items before being sent. If for a mistake, you recieve an item that you think might be damage, fill up this form with the information.

Shipping costs associated with a return or exchange will be assumed by the buyer, except for warranty cases. The shipping cost will be payed throught PayPal.

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